Pre-Order Terms and Conditions

 

Taxes and Duties

The initial amount you pay to secure your pre-order for a Swytch kit, the “Pre-Order Price”, is equal to the product price excluding local country taxes and duties.

This is so that we can offer the same Pre-Order Price to all customers all over the world, because different countries have different levels of import duties and sales taxes.

This Pre-Order Price is a deposit that secures your order, and is fully refundable at any time before delivery if you change your mind.

 

How do I pay the taxes and duties?

When your kit is finished and ready for delivery, we will invoice you for the taxes and duties depending on your country.  By dealing with this prior to final shipping the Swytch Kit can be ‘delivered duty paid’ (DDP) which prevents hold-ups and admin charges at customs.

 

How much will the taxes & duties be?

The estimated final total for your order, including local taxes and duties (due on delivery) is displayed on your order summary both before and after purchase.

 

The estimated taxes are calculated as follows:
 
United Kingdom
 
20% VAT and 5% import duties = 25%
 
You will never have to pay more than this, as VAT is fixed, and we cap duties at 5%. If the import duties turn out to be lower than 5%, you may end up paying less.
 
Europe
 
20% VAT and 5% import duties = 25%
 
We do not expect the tax amount to change regardless of the outcome of Brexit – however who you pay these duties to may change. For instance, the rest of the EU may end up with a similar treatment to Switzerland for UK exports, where the import duties and taxes are charged by the local border customs when the kit arrives to your country, as opposed to being charged by us when we import the product into the UK.
 
United States
 
Estimated 7.5% state sales tax plus 5% import duties = 12.5%
 
Please note the actual sales tax charged will depend on your U.S. state, and import duties is subject to change based on changes to anti-dumping / anti-china duty rates.
 
Canada
 
Estimated 5% Federal GST plus 6.5% import duties = 11.5%
 
 
Australia
 
Estimated 10% state sales tax plus 5% import duties = 15%
 
 
Rest of World
 
If you are from a country different to those above, we will be shipping by air freight and you will be required to pay duties and taxes to the courier, e.g. DHL before delivery. They will pass the amounts on to your local country customs department.
 
The estimated import taxes/duties will be between 0-20% depending on your country.

Shipping Estimates

 

When will I get the kit?
We operate a “Made-To-Order” system meaning that we start manufacturing your kit after you place the order. This is what allows us to offer such a significant discount on the RRP for pre-orders.
 
We guarantee delivery of every kit, to any country worldwide. The estimated manufacturing time is 10-12 weeks from locking your order, at which point we ship the kit to you. Delivery then takes between 2-6 weeks, with final delivery by direct door-to-door courier depending on your location:
 
  • United States West Coast = 2-3 weeks shipping time
  • United States East Coast = 4-5 weeks shipping time
  • UK & Europe = 4-6 weeks shipping time
  • Canada = 3-4 weeks shipping time
  • Asia-Pac = 1-2 weeks shipping time (Air Freight)
  • Other countries: please enquire

 

What if there is a delay?

We have 3 years experience now, manufacturing over 5,000 Swytch Kits. Delays are always a possibility but we try to keep them to a minimum and keep customers informed via website updates.

The worst delay we have experienced in the last year is a 4 week closure of our factories (due to the Corona virus outbreak). As such the estimated manufacturing time for orders place in November/December 2019, was an increase from 12 weeks to 16 weeks.

Privacy Policy

Read our full privacy policy here

Goods and Service

The Swytch eBike kit is an “electric bike conversion kit”. It is a retrofit kit that upgrades an existing bicycle, it does not include the bicycle.

Cancellation and Refund Policy

 

Website Pre-Orders

You have the right to cancel a Pre-Order placed on our website at any time during the manufacturing process.

However we politely request that customers do not cancel their order once the order is “locked”, as this causes significant complications for our manufacturing and delivery pipeline.

Your order is “locked” after you have confirmed your exact order requirements in our Order Customisation portal (to which you will receive an invite after ordering). We urge customers to complete their order customisation within 14 days of ordering, at which point we begin to make your kit to order, to your exact requirements. If you cancel after this point we have to find another customer with the same requirements as you, which is sometimes easier said than done especially if you have configured an unusual combination (e.g. rare wheel size).

14 Day refund period: Once your order is delivered, you have 14 days to return for a refund as long as it has not been fitted or used.

 

INDIEGOGO orders (2019 and earlier)

These terms and conditions are not applicable to orders placed on INDIEGOGO, in the case of any INDIEGOGO orders please refer to their terms and conditions for contributions on IGG campaign pages here: https://www.indiegogo.com/about/terms

 

Faulty Goods

If you believe your goods are faulty please read our Warranty Policy. Then proceed to email us at support@swytchbike.com with the following information: 

Order Number | Damaged Part | Reason for Damage

If we are unable to repair or replace your kit within a reasonable time period of 4-6 weeks then you are entitled to request a refund of your order.

Warranty and Repairs

Warranty Period

All Swytch orders come with a 1 year warranty from the date of delivery. Activation of the warranty is subject to all customers completing a post-installation checkup with the technical team, to ensure that everything is as it should be and the kit is installed correctly. This checkup can be completed at any time, but the warranty will not be active until it is approved.

Proof of Delivery

Before delivery you will be sent a tracking number for the courier. Please retain this tracking number as proof of your delivery date, the expiry date of your warranty is based on this delivery date.

 

Proof of Purchase

Please retain for your records at least one of the following (as relevant to your order)

  • INDIEGOGO purchase confirmation email [for INDIEGOGO orders]
  • CrowdOX invoice [for orders placed during the CrowdOX survey]
  • Swytch Website Confirmation Email [for website orders]

Please reference your order number(s) from the above in all communications to do with returns/refunds

 

Support process and repair approval

Returning your order to Swytch

In order to return the goods to Swytch you will need to have completed an online returns form, or emailed us at support@swytchbike.com.

You will then need to package the items for return adequately to avoid loss or damage in transit and obtain a proof of postage. Please include the order reference number in the package (ideally print off your order confirmation which contains details of your order). Swytch will then inspect the goods.

 
When to expect your refund

As long as the goods are deemed to be unused, Swytch will refund the price paid for the goods within amount days from the date you returned the goods to Swytch.

 
Exchange

Unfortunately we are unable to exchange goods – if you have purchased the incorrect size, please cancel or return the order for a full refund and re-order the correct size.

 
Goods we’re unable to refund

Any goods that do not fall under our warranty policy or are outside of our cancellation and 28 day refund period cannot be refunded.

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