Refunds and Cancellations
Our pre-order payment is a deposit to secure your kit at the 50% discount on RRP. Once paid and orders are locked, we will start manufacturing your order with estimated delivery times in 12 weeks (standard) from the order lock date. As per our Swytch promise, if you change your mind after placing a pre-order you can cancel and refund your order at any time before delivery.
Once the kit has been delivered, your order is completed. You can still return the product in new condition for a refund within 14 days after delivery. Once an order has left its regional warehouse, refunds are given excluding the delivery fee. Unless the kit is refunded due to faulty parts.
Prices are tax inclusive for the UK and Europe
If you are based in the UK (excluding the Channel Islands) or Europe then all prices include 20% VAT and all import duties.
Customers outside the UK
For orders after 25th October 2021, the Pre-Order Price for customers based in Europe includes 20% VAT. For orders placed before 25th October 2021, the price excludes VAT.
USA, Canada, and Australia
For orders on or after July 2021, the Pre-Order Price, for customers based in the USA, Canada and Australia includes duties but excludes local sales taxes. When your kit is due for delivery, local sales taxes may need to be paid for the kit to enter your country.
Orders placed before July 2021 exclude local taxes and duties. Local taxes and duties may need to be paid for these kit orders before delivery.
Rest of World
Local taxes and import duties are excluded from the USD price for all customers outside the UK (excluding the US, Canada, Australia and Europe). This is so that we can offer the same Pre-Order Price to all customers outside of the UK, regardless of your local country’s levels of import duties and sales taxes.
Local taxes and import duties will need to be paid for the kit to enter your country. We have a sales tax calculator at check out which you can use to get an estimate of the total price you will need to pay.
This Pre-Order Price is a deposit that secures your order and is fully refundable at any time before delivery if you change your mind.
How do I pay the taxes and duties?
When your kit is finished and ready for delivery, we will invoice you for any taxes and duties, depending on your country. By dealing with this prior to final shipping, the Swytch Kit can be ‘delivered duty paid’ (DDP) which prevents hold-ups and admin charges at customs.
How much will the taxes & duties be?
The estimated final total for your order, including any local taxes and duties due on delivery, can be found using the tax calculator provided on the order page.
The estimated taxes are calculated as follows and will be liable to be paid at the point of delivery:
Estimated 7.5% sales tax*
*Please note the actual sales tax charged will depend on the U.S. city/state
For all other countries, we will ship your kit via air freight. You will be required to pay duties and taxes to the courier, e.g. DHL, before delivery. They will pass the amounts on to your local country customs department.
The estimated import taxes/duties will be between 0-20% depending on where your country’s local rates.