As of April 2025, AIR Power Packs are no longer available on our website. However, they remain in stock at over 100 bike shop retailers across the country.

Installation time depends on your Power Pack option and your personal skills, but it usually takes between 25 to 45 minutes. The GO is much simpler to install, thanks to its all-in-one battery design with velcro connections. If you’ve ever changed a tire, that’s the toughest and most time-consuming part—everything else is pretty straightforward. Our detailed manuals and installation videos also have excellent reviews from customers. And if you run into any issues, our dedicated customer support team is always ready to help!

You’ll need to use the following tools to install your Kit: Bike Pump, Adjustable Spanner, Ruler, Scissors, Allen Key Set and Tyre Levers. Please note these are not included with your kit.

Joining the waitlist gives you access to purchase the Swytch Kit at a discounted price, with a longer lead time (you’ll be pre-ordering from a future production batch). You can also get a Kit now by ordering directly from us via our Kit Configurator. We also have a global network of Swytch Partners where you can buy now from a store.

You can join our waitlist by pressing the yellow sign up button at the top of the page. By signing up, you’ll be the first to hear about our latest offers, new product launches, and much more!

When you place your initial order, we only require a small deposit to secure your price and delivery date. Following that, you will have approximately 1-2 weeks to complete your order details in our Order Portal. This includes confirming the specific wheel size and any other custom requirements. This process provides ample time to ensure all details are accurately finalised.

Swytch do not offer maintenance services; however, with the Swytch Kit, you receive lifetime support from our trained technicians, so you can be confident that assistance is always available if anything goes wrong. To ensure its longevity, we recommend following the guidelines provided in the manual. This includes charging the power pack as instructed, storing it in a cool, room-temperature environment, and avoiding direct sunlight. Visit one of our many partner stores who will be happy to help you with any issues or maintenance requirements.

Once you join our waitlist, you will be invited to place your pre-order at the discounted price. After placing your order, you will have approximately 1-2 weeks to complete it in our Order Portal, including confirming your preferred wheel size and any other specifications. This gives you plenty of time to finalize the details of your order and ensure everything is set up according to your needs.

Yes, the Swytch Kit is 100% road legal in most regions, as it complies with local laws and regulations for e-bikes.

Our kit has been tested to handle hills with gradients of up to 32%, which is equivalent to the steepest roads in the UK and other countries. This ensures that Swytch can provide reliable performance, even on challenging terrains.

You can store the Swytch Kit on your bike in the shed, but we recommend taking the battery indoors and storing it at a moderate temperature to maintain its longevity.

The Swytch Kit does not require any modifications to your bike, ensuring that it will not void your bike’s warranty in any way.

At Swytch, we’re changing the way people move. We believe that sustainable transport shouldn’t cost the Earth, so we’ve made it our mission to make electric transport accessible to everyone. The Swytch Kit is the world’s best-selling e-bike kit, designed to offer lightweight, easy installation, and powerful performance, all in one package!

When you purchase the Swytch Kit, you receive everything you need to convert your bike to electric. This includes the wheel, power pack, pedal sensor (PAS – Pedal Assist System), charger and all necessary cables.

You can easily purchase replacement parts and accessories through our online store here.

If you run out of battery during your ride, there’s no need to worry. The system will automatically turn off, and you can continue using the bike as a regular bike. Alternatively, you can carry a spare battery in your backpack to extend your range and swap the batteries when needed.

The Swytch Kit does not come with the display included, but you can add it as an optional accessory through the order portal. The display allows you to select from 5 power levels while cycling and is easily installed on your handlebars.

Yes, the Swytch Kit can be used off-road and on trails.

Using the Swytch Kit does not require any subscriptions or ongoing costs. You make a one-time payment for the product, and you’re all set to go!

The key differences between the kits are the power pack capacities and placement of them, allowing you to choose the ideal range for your needs. Additionally, we offer two types of wheels: a standard front wheel and a rear wheel, providing flexibility based on your bike’s requirements.

The Swytch Kit does not require any software or app to be downloaded. You operate the entire kit using the display, if selected. If you don’t have a display, simply turn on the Power Pack and start pedaling—it’s that easy!

To ensure its longevity, we recommend following the maintenance guidelines provided in the manual.

Yes, we offer two optional throttle accessories: a Thumb Throttle and a Twist Throttle. Both are compatible with all versions of the Swytch Kit and can be easily added or removed to suit your preference.

Throttle functionality depends on your delivery region and local regulations. For example, in the UK, the throttle operates up to 5mph on its own, then functions as a boost button – meaning you still need to pedal, but activating the throttle delivers maximum power assistance, similar to how a VanMoof bike’s boost button works.

The sensors in the Swytch Kit operate using magnets. The magnets on the PAS (Pedal Assist Sensor) ring enable the kit to detect your pedaling cadence. By “cadence,” we mean that the system delivers power when you pedal and stops when you stop pedaling.

The power level can be manually selected on the display, offering five different levels of assistance to suit your needs. If you opt not to include the display when placing your order, the kit comes with a small dongle adapter instead. This adapter allows you to use the kit without the display, with the power level automatically set to assistance level 3.

Yes! You can easily transfer and install the Swytch Kit onto another bike, provided the wheel size is the same. If the new bike requires a different wheel type, please contact our customer service team, and they will be happy to assist you

The Swytch Kit does not negatively impact the handling of the bike. In fact, it helps by providing additional assistance through the front wheel, which pulls you forward as you pedal.

Our Kits are designed to withstand various weather conditions and are rated IP6, meaning it can be used in heavy rain without any issues. However, if the exterior of the power pack sustains cracks or damage, or if the kit is submerged in water for an extended period, it may compromise the waterproofing.

If you encounter any damage to the kit, please reach out to our team with a photo of the damage and an explanation of what occurred, and we’ll assist you accordingly.

We offer a 1-year warranty on all kits, starting from the date of delivery. To activate the warranty, you will need to submit photos or videos of your installed kit for review by our team. Once your kit is onboarded, you gain access to lifetime technical support, which includes personalized 1-to-1 video support calls with our trained technicians to ensure a seamless experience.

Our kits have a combined weight of approximately 3.5 – 4 kg, depending on the capacity of the selected power pack.

The range you can achieve on a fully charged Swytch power pack depends on the specific battery you select. Our power packs offer options ranging from 15-20 miles for the smaller capacity models, up to 45-60 miles for the larger capacity models, ensuring flexibility to suit your needs and preferences.

The maximum speed of all our Swytch Kits is 32 km/h (20 mph). However, the kits are pre-configured according to the regulations of the delivery region. For customers in the United Kingdom and Europe, the Swytch Kits are set to a maximum speed of 24 km/h (15 mph) to comply with local laws and regulations.