Pre-Order T&Cs
Refunds and Cancellations
Our pre-order payment is a deposit to secure your kit at the stated discount. Once paid and orders are locked, we will start manufacturing your order.
As per our Swytch promise, if you change your mind after placing a pre-order, you can cancel and refund your order at any time before delivery.
Once the kit has been delivered, your order is completed. You can still return the product in new condition for a refund within 14 days after confirmed delivery. Once an order has left its regional warehouse, refunds are given excluding the original delivery fee if paid, unless the kit is refunded due to faulty parts.
Taxes
UK Customers
Prices are tax inclusive for the UK and Europe.
If you are based in the UK (excluding the Channel Islands) or Europe, then all prices include 20% VAT and all import duties.
Customers outside the UK
Europe
Prices for customers based in Europe include 20% VAT.
For orders placed before 25th October 2021, the price excludes VAT.
USA, Canada, and Australia
Prices for customers based in the USA, Canada, and Australia include duties but exclude local sales taxes.
When your kit is due for delivery, local sales taxes may need to be paid for the kit to enter your country.
Rest of World
Local taxes and import duties are excluded from the USD price for all customers outside the UK (excluding the US, Canada, Australia, and Europe).
This allows us to offer the same Pre-Order Price to all customers outside the UK, regardless of your local country’s import duties or sales taxes.
Local taxes and import duties will need to be paid for the kit to enter your country.
You can use our sales tax calculator at checkout to get an estimate of the total price you will need to pay.
This Pre-Order Price is a deposit that secures your order and is fully refundable at any time before delivery if you change your mind.
How do I pay the taxes and duties?
When your kit is finished and ready for delivery, we will invoice you for any taxes and duties, depending on your country.
By handling this before final shipping, the Swytch Kit can be delivered duty paid (DDP), preventing hold-ups and admin charges at customs.
How much will the taxes & duties be?
The estimated final total for your order, including any local taxes and duties due on delivery, can be found using the tax calculator on the order page.
The estimated taxes are calculated as follows and will be liable at the point of delivery:
United States
Estimated 7.5% sales tax*
*Actual sales tax depends on your city/state.
Canada
5% Federal GST plus provincial tax (not currently applied as we have not hit the sales threshold).
Australia
10% state sales tax may be due, depending on your order value.
Rest of World
For all other countries, we ship your kit via air freight.
You will be required to pay duties and taxes to the courier (e.g. DHL) before delivery, who will pass the amounts on to your local customs department.
Estimated import taxes/duties will be between 0–20%, depending on your country’s local rates.
Shipping Estimates
When will I get the kit?
Configurator Kits purchased from swytchbike.com are dispatched from our warehouse within 5 days and shipped worldwide via UPS tracked delivery.
Pre-Orders
Express Delivery
Express delivery kits ordered via the pre-order website will be dispatched within 5 days and shipped via UPS tracked delivery.
Accelerated Delivery
Accelerated delivery kits will be delivered according to the timeline indicated on the pre-order page.
Standard Delivery
We operate a Made-To-Order system, meaning we start manufacturing your kit after you confirm your order.
This allows us to bulk order parts for the production batch at reduced cost, passing savings on to you as a significant pre-order discount on RRP.
We guarantee delivery of every kit worldwide.
What if there is a delay?
With over 4 years of experience and 100,000+ Swytch Kits manufactured, delays are rare but can occur.
We keep customers informed through website updates, emails, and personal order trackers.
When ordering a pre-order product, delivery timelines can be extended by circumstances outside our control.
Privacy Policy
Read our full privacy policy [here].
Goods and Service
The Swytch eBike Kit is an electric bike conversion kit.
It is a retrofit kit that upgrades an existing bicycle, it does not include the bicycle.
Test Ride Policy
Health and Safety
You, the test rider, must acknowledge the following:
- You are solely responsible for any decision regarding your fitness to participate.
- You are a competent cyclist.
- You are not suffering from any medical condition that could impair safe cycling.
- Your eyesight meets the standard required for a road driving test.
- You are not under the influence of alcohol or substances that impair judgment.
- You acknowledge the risks of cycling and that Swytch has taken reasonable steps to minimise them.
- You have a duty of care to others and will not behave dangerously.
- You may be held responsible for any damage caused by wilful or negligent riding.
Use of Footage
By taking a test ride with us, you agree to grant Swytch the right to use your performance in commercial materials (including edits, revisions, and cutdowns).
You accept there is no payment for this participation and waive any moral rights to inspect or approve the final material.
You agree to confidentiality and understand that this agreement is legally binding under English law.
Cancellation and Refund Policy
Website Pre-Orders
You have the right to cancel a Pre-Order at any time during manufacturing and receive a refund in the original purchase currency.
However, please avoid cancelling once your order is locked, as this disrupts our manufacturing process.
Your order becomes “locked” after confirming your exact requirements in the Order Customisation Portal (you’ll receive an invite after ordering).
We urge customers to complete customisation within 14 days of ordering.
If you cancel after this point, we must find another customer with the same configuration, which may be difficult for uncommon setups (e.g. rare wheel size).
14-Day Refund Period: Once your order is delivered, you have 14 days to return it unused for a refund, excluding two-way delivery fees.
INDIEGOGO Orders (2019 and earlier)
These terms do not apply to Indiegogo orders.
Please refer to Indiegogo’s campaign terms here:
https://www.indiegogo.com/about/terms
Faulty Goods
If you believe your goods are faulty, please read our Warranty Policy, then email [email protected] with:
Order Number | Damaged Part | Reason for Damage
Warranty and Repairs
Warranty Period
All Swytch orders include a 1-year warranty from the delivery date.
Warranty activation requires completing a post-installation form with photos/videos of your installed kit for review by our technical team.
Proof of Delivery
You’ll receive a tracking number before delivery.
Retain this number, as your warranty expiry is based on the delivery date.
Proof of Purchase
Keep one of the following for your records:
- Indiegogo purchase confirmation email
- CrowdOX invoice
- Swytch website confirmation email
- Retail store receipt (if purchased elsewhere)
Always reference your order number in return/refund communications.
Support Process and Repair Approval
Returning Your Order
Complete an online returns form or email [email protected].
Package the items securely, include your order reference, and obtain proof of postage.
Swytch will inspect the goods upon return.
When to Expect Your Refund
If goods are unused, Swytch will refund within 10 working days from the date your return is received, subject to your bank’s processing times.
Exchange
If you ordered the wrong item, you can return the item for a refund and re-order the correct item.
Motor wheel swaps may be arranged in the case of a wrong wheel size, but two-way shipping costs apply to the customer.
Goods We’re Unable to Refund
Items outside our warranty, cancellation, or 14-day refund period cannot be refunded.
Swytch Bike (Swytch Technology Ltd)
Company Registration: 10932147
Registered Address: Riverbank Business Park, Dye House Lane
