Order Process

Joining the waitlist gives you access to purchase the Swytch Kit at a discounted price. If you wish to buy now and your are based in the UK you can also our Amazon and eBay . We also have a global network of Swytch Partners where you can buy now.

You can join our waitlist through this (LINK HERE). By signing up, you’ll be the first to hear about our latest offers, new product launches, and much more!

When you place your initial order, we only require a small deposit to secure your price and delivery date. Following that, you will have approximately 1-2 weeks to complete your order details in our Order Portal. This includes confirming the specific wheel size and any other custom requirements. This process provides ample time to ensure all details are accurately finalised.

We offer all Swytch customers a 1 year warranty. If you have a customer who has a problem, our support team is on hand to help you identify, and fix the problem all week long.

At Swytch, we pride ourselves on the quality of our award-winning kits. They are made to order in the UK and comply with all EAPC and EN standards and UK safety regulations, including a legal UK speed limit of 15mph.

Any bikes with thru-axles – our front motor wheel cannot be installed on bikes with thru-axles. Our rims have a standard internal width of 20mm and an external width of 24mm. Swytch wheels can take any width of tyres from 1.1-2.5 inches (28-64mm), so they won’t fit with Fat Tyres or very narrow road tyres. If you have hub, roller or coaster brakes, you may be able to change to disc brakes or rim brakes to use the Swytch kit. Also, our folding kit does not support disc brakes. Some carbon road bikes have wider bottom brackets that do not allow space for our pedal sensor to be fitted, and therefore they are not compatible. The same goes for some mountain bikes that have suspension chainstays. The pedal sensor and magnet disk need approximately 40mm space between the sensor mounting point and the crank arm.

Our MAX+ Kit features rear wheel and thru-axle options and will be available to partner stores in 2025.

We offer standard 30 day invoice payment terms.

You will be fine to use your Swytch bike on the occasional Winter day but we recommend not to frequently ride it in below -5 degrees C. Our Quality Control Testing did include performance tests at low temperatures. However, all lithium-ion batteries are impacted by temperature. You may have experienced this phenomenon if you’ve left a mobile phone or laptop in a car at night and found it totally drained the next morning. This is due to a chemical reaction caused by the cold resulting in faster discharge and/or a corresponding loss of battery life.
Extremities in weather conditions may affect the Power Pack. The kit should not be charged if it is below 0 degrees C and we recommend you do not store the Power Pack below -10 degrees C.

Unfortunately, the Swytch AIR is not compatible with thru-axle forks. However, the good news is that our MAX+ range is fully compatible with thru-axle bikes, offering a perfect solution for those looking for this compatibility.

When you purchase the Swytch AIR Kit, you receive everything you need to convert your bike to electric. This includes the wheel, power pack, pedal sensor (PAS – Pedal Assist System), charger, mount and all necessary cables.

All of our kits have been tested to handle hills with gradients of up to 32%, which is equivalent to the steepest roads in the UK and other countries. This ensures that Swytch can provide reliable performance, even on challenging terrains.

With the Swytch AIR, you install the wheel just like any other kit. However, the Swytch AIR includes a mount that you install on your bike’s handlebars. This mount securely holds the power pack, making it easy to connect and start riding effortlessly.

Our motor wheel has a rated power of 250W and a maximum torque of 40 Nm.

The Swytch AIR is compatible with disc brakes, including both hydraulic and cable systems. All standard Swytch motors feature 6 screws on the outer part, allowing you to securely fit your existing disc brake to the motor.

The Swytch AIR kit is designed for compatibility with almost any bike. To accommodate different types of bicycles, we offer both narrow/folding and universal sets, ensuring a wide range of compatibility

The Swytch AIR range features a compact, lightweight battery that can easily fit into your pocket or backpack, making it highly portable. It also includes a convenient mount for installation on your bike’s handlebars.

You will be fine to use your Swytch bike on the occasional Winter day but we recommend not to frequently ride it in below -5 degrees C. Our Quality Control Testing did include performance tests at low temperatures. However, all lithium-ion batteries are impacted by temperature. You may have experienced this phenomenon if you’ve left a mobile phone or laptop in a car at night and found it totally drained the next morning. This is due to a chemical reaction caused by the cold resulting in faster discharge and/or a corresponding loss of battery life.
Extremities in weather conditions may affect the Power Pack. The kit should not be charged if it is below 0 degrees C and we recommend you do not store the Power Pack below -10 degrees C.

Unfortunately, the Swytch GO is not compatible with thru-axle forks. However, the good news is that our MAX+ range is fully compatible with thru-axle bikes, offering a perfect solution for those looking for this compatibility.

When you purchase the Swytch GO Kit, you receive everything you need to convert your bike to electric. This includes the wheel, power pack, pedal sensor (PAS – Pedal Assist System), charger and all necessary cables.

All of our kits have been tested to handle hills with gradients of up to 32%, which is equivalent to the steepest roads in the UK and other countries. This ensures that Swytch can provide reliable performance, even on challenging terrains.

With the Swytch GO, you install the wheel and pedal sensor just like any other kit. However, the Swytch GO features a mountless design, offering greater flexibility in where you can install the power pack. You simply attach the power pack using the Velcro straps—it’s that easy! Or opt in for our Quick Lock Mount upgrade which allows you to lock your GO power pack to your bike.

Our standard motor wheel has a rated power of 250W and a maximum torque of 40 Nm which is the same for all Kit types.

The Swytch GO is compatible with disc brakes, including both hydraulic and cable systems. All standard Swytch motors feature 6 screws on the outer part, allowing you to securely fit your existing disc brake to the motor.

The Swytch GO is compatible with universal-type bikes and supports wheel sizes from 26 inches and up.

The Swytch GO is our mountless design, offering greater flexibility in where you can install the power pack. It also provides a larger range when paired with the GO++ power pack and is designed to be our most affordable e-bike kit.

Swytch do not offer maintenance services; however, with the Swytch Kit, you receive lifetime support from our trained technicians, so you can be confident that assistance is always available if anything goes wrong. To ensure its longevity, we recommend following the guidelines provided in the manual. This includes charging the power pack as instructed, storing it in a cool, room-temperature environment, and avoiding direct sunlight. Visit one of our many partner stores who will be happy to help you with any issues or maintenance requirements.

Once you join our waitlist, you will be invited to place your pre-order at the discounted price. After placing your order, you will have approximately 1-2 weeks to complete it in our Order Portal, including confirming your preferred wheel size and any other specifications. This gives you plenty of time to finalize the details of your order and ensure everything is set up according to your needs.

The Swytch Kit features an advanced brushless geared motor with virtually zero drag when the power is off. This means that if you remove the power pack or turn it off, the bike operates just like a regular, non-electric bike, providing a smooth and efficient ride with virtually zero added resistance.

Yes, the Swytch Kit is 100% road legal in most regions, as it complies with local laws and regulations for e-bikes.

We have detailed articles available to help you determine the correct wheel size for your bike on our help centre.

Our kit has been tested to handle hills with gradients of up to 32%, which is equivalent to the steepest roads in the UK and other countries. This ensures that Swytch can provide reliable performance, even on challenging terrains.

Our motor wheel has a rated power of 250W and a maximum torque of 40 Nm.

You can store the Swytch Kit on your bike in the shed, but we recommend taking the battery indoors and storing it at a moderate temperature to maintain its longevity.

The Swytch Kit does not require any modifications to your bike, ensuring that it will not void your bike’s warranty in any way.

At Swytch, we’re changing the way people move. We believe that sustainable transport shouldn’t cost the Earth, so we’ve made it our mission to make electric transport accessible to everyone. The Swytch Kit is the world’s best-selling e-bike kit, designed to offer lightweight, easy installation, and powerful performance, all in one package!

When you purchase the Swytch Kit, you receive everything you need to convert your bike to electric. This includes the wheel, power pack, pedal sensor (PAS – Pedal Assist System), charger and all necessary cables.

You can easily purchase replacement parts and accessories through our online store here.

If you run out of battery during your ride, there’s no need to worry. The system will automatically turn off, and you can continue using the bike as a regular bike. Alternatively, you can carry a spare battery in your backpack to extend your range and swap the batteries when needed.

The Swytch Kit does not come with the display included, but you can add it as an optional accessory through the order portal. The display allows you to select from 5 power levels while cycling and is easily installed on your handlebars.

Yes, the Swytch Kit can be used off-road and on trails.

Using the Swytch Kit does not require any subscriptions or ongoing costs. You make a one-time payment for the product, and you’re all set to go!

To expand compatibility with a wider range of bikes and better meet the needs of our customers, we have introduced a rear wheel that is available exclusively with the MAX+ range. This rear wheel is designed to be compatible with bikes that have thru-axles.

The Swytch Kit is 100% compatible with disc brakes, including both hydraulic and cable systems. All standard Swytch motors feature 6 screws on the outer part, allowing you to securely fit your existing disc brake to the motor.

The key differences between the kits are the power pack capacities and placement of them, allowing you to choose the ideal range for your needs. Additionally, we offer two types of wheels: a standard front wheel and a rear wheel, providing flexibility based on your bike’s requirements.

The Swytch Kit does not require any software or app to be downloaded. You operate the entire kit using the display, if selected. If you don’t have a display, simply turn on the power pack and start pedaling—it’s that easy!

To ensure its longevity, we recommend following the maintenance guidelines provided in the manual.

Depending on the selected power pack capacity and the charger used, the charging time can vary from 2.5 hours to 5 hours.

Yes, we offer two types of throttles as optional accessories: a Thumb Throttle and a Twist Throttle. These throttles are compatible with all versions of the Swytch Kit and can be easily added or removed based on your preference.

The sensors in the Swytch Kit operate using magnets. The magnets on the PAS (Pedal Assist Sensor) ring enable the kit to detect your pedaling cadence. By “cadence,” we mean that the system delivers power when you pedal and stops when you stop pedaling.

The power level can be manually selected on the display, offering five different levels of assistance to suit your needs. If you opt not to include the display when placing your order, the kit comes with a small dongle adapter instead. This adapter allows you to use the kit without the display, with the power level automatically set to assistance level 3.

Yes! You can easily transfer and install the Swytch Kit onto another bike, provided the wheel size is the same. If the new bike requires a different wheel type, please contact our customer service team, and they will be happy to assist you

The Swytch Kit does not negatively impact the handling of the bike. In fact, it helps by providing additional assistance through the front wheel, which pulls you forward as you pedal.

Our Kits are designed to withstand various weather conditions and are rated IP6, meaning it can be used in heavy rain without any issues. However, if the exterior of the power pack sustains cracks or damage, or if the kit is submerged in water for an extended period, it may compromise the waterproofing.

If you encounter any damage to the kit, please reach out to our team with a photo of the damage and an explanation of what occurred, and we’ll assist you accordingly.

We offer a 1-year warranty on all kits, starting from the date of delivery. To activate the warranty, you will need to submit photos or videos of your installed kit for review by our team. Once your kit is onboarded, you gain access to lifetime technical support, which includes personalized 1-to-1 video support calls with our trained technicians to ensure a seamless experience.

Our kits have a combined weight of approximately 3.5 – 4 kg, depending on the capacity of the selected power pack.

The range you can achieve on a fully charged Swytch power pack depends on the specific battery you select. Our power packs offer options ranging from 15-20 miles for the smaller capacity models, up to 45-60 miles for the larger capacity models, ensuring flexibility to suit your needs and preferences.

The maximum speed of all our Swytch Kits is 32 km/h (20 mph). However, the kits are pre-configured according to the regulations of the delivery region. For customers in the United Kingdom and Europe, the Swytch Kits are set to a maximum speed of 24 km/h (15 mph) to comply with local laws and regulations.