FAQ & TECHNICAL INFO

Q

What is the mileage of the conversion kit?

A

How long does the battery last?Our base unit has a range between 15-40 miles (average 25 miles). Range varies between different bicycles, riders and terrain. Please check the technical specifications for further range information.

Q

How is Swytch manufactured?

A

The Swytch System is designed & developed in the UK and manufactured by a trusted network of suppliers and OEMs in Taiwan and China.

Q

What is the top speed?

A

The top speed is 15.5 mph (25 kph) in the EU & 20 mph (40 kph) in the US. The throttle & 350 Watt Motor options are only legal outside of the EU.

Q

How much does the system weigh?

A

250W Hub Motor: 1.5 kg : 3.3lbs 350-500W Hub Motor: 2.7kg : 6lbs 25 mile Power Bag : 2.1kg : 4.6 lbs 50 mile Power Bag : 3kg : 6.6 lbs Handlebar bracket : 0.2 kg : 0.44 lbs Sensors : 0.1 kg : 0.22 lbs Total (25 miles 250W system) 3.9kg : 8.6lbs Total (50 miles 250W system) 4.8kg : 10.1 lbs Total (50 miles 250W system) 6kg : 13.2lbs

Q

How long does it take to charge?

A

You can top up almost 10 miles of range per hour of charge. Full charge is reached in 3 hours for the 25 mile battery and 6 hours for the 50 mile battery.

Q

Is this legal in my country?

A

Yes. The kit is legal in Europe and North America. It conforms to EU standards which are more stringent than any other country we’ve checked. If you’re unsure, please check the legislation in your country.

Q

Do I need a license to ride a Swytch bike?

A

No license is required. The Swytch System is 100% road/street legal.

Q

Is Swytch suitable for use in adverse weather conditions like rain or snow?

A

In a word, yes! The Swytch bag, sensors and motor wheel are completely water resistant and totally safe for use in any weather.

Q

What tools do I need to install the Swytch System?

A

Standard bicycle tools which are needed for basic maintenance which are: – Hex keys – Adjustable spanner To fit the optional discrete pedal sensor you will need a pedal crank removal tool that suits your bike.

Q

Can it work with my multi-geared bike?

A

Absolutely. The Swytch is a front wheel system and works with multi geared bicycles.

Q

Can you fit the kit for me?

A

We’ll provide all the support you need to fit the kit yourself. If you don’t want to fit it yourself or don’t have a bike to convert then we have a choice of beautiful, lightweight bikes with the Swytch kit already fitted for you or you will find a number of bike shops who will be happy to fit the kit for you for a service fee.

Q

Is it hard to install on my bike?

A

It is no harder than changing a bike wheel, which is very easy! The front wheel comes complete so there is no tire change required. The brake and pedal sensors are specially designed for easy fitting onto any bike type. Please refer to our “How-to” videos for a full demo.

Q

What is the maximum gradient the Swytch System can handle?

A

With pedal assist 32%, which is steeper than Filbert Street – the steepest street in San Francisco! With no pedalling it can pull the average rider up a 20% gradient.

Q

Does Swytch work with my brakes?

A

The Swytch motor wheel is compatible with both rim brakes and disk brakes. The standard easy-fit brake sensors work with any wired brakes. If you have hydraulic brakes on your bike, tell us via your answers on the Survey, and we will send you easy-fit hydraulic brake sensors instead.

Q

Can I still cycle if the battery runs out of power?

A

Of course! The motor wheel has a freewheel mechanism meaning that there is no drag when you cycle with the power off.

Q

Does it have throttle control?

A

We offer a throttle as an added extra available now, however it is not legal for use on the road in the EU for electric bikes. Please check the legislation in your own country before installing a throttle to your bike.

Q

How do I find my wheel size?

A

The wheel size is usually printed on the side of your wheel and tire. But if you’re unsure, don’t worry! We custom build every wheel to order. And you’ll get an opportunity to double check your wheel size before we build yours.

Q

What are the advantages of the Swytch Hub-Drive system over mid-drive/chain drive systems?

A

We believe that when you convert your bike to electric you don’t want to lose the feel of the original ride. With a chain drive system, you get friction when you pedal, even when the power is off, making it feel like riding in a constant headwind. We believe one of the biggest problems with electric bikes is that you totally lose the feeling of riding your original bike. The Swytch Hub-Motor is low drag, meaning your original ride is unaffected when you switch back. The Swytch Hub-Motor is also 3 times lighter than the average mid-drive motor, so you won’t notice a difference in handling.

Q

How much weight can the Swytch Motor Wheel handle?

A

The Swytch Motor Wheel is built stronger and tougher than a normal bicycle wheel, so unless you are exceeding 200Kg of weight, you will not experience any problems.

Q

Do I need a torque arm for my bike?

A

The kit comes with torque-washers which will allow you to safely install it in most frames. Select the torque-arm add-on if you have lightweight or carbon fibre forks for extra support.

Q

What about spare parts?

A

Can a local bike shop assist me?Spare parts will be always be available by online order direct from Swytch Technology and a number of dealers and bike shops will be able to help you with component parts if preferred.

Q

What can I do when my battery loses its charge?

A

Like with all quality batteries, you can expect your Swytch Power Pack battery to last up to 3 years with normal use. After this time you can easily replace your battery by simply unzipping the Front Power Bag and replacing the Swytch Battery inside. Replacement batteries are readily available making the Swytch a versatile and long lasting electric bike product. In the near future we hope to be able to offer a battery recycling scheme where you will be able to return your battery to us, and we will recycle it for you. We will then offer a brand new replacement battery for half the price.

Q

What kind of warranty do you offer?

A

All Swytch kits have 1 year limited manufacturers warranty.

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