Contact Support

Our mission is to convert drivers into cyclists by turning your bikes into Swytch eBikes.

The Swytch eBike kit is the most universally compatible and easiest-to-fit kit in the world. But nevertheless bikes are a bit tricky sometimes and we understand that not everyone is familiar with how to change a tyre!

That’s why we have a dedicated team of bike mechanics and electrical engineers to help you out. All we ask is that you first complete a simple walk-through below which will generate a support ticket in our system. Afterwards we’ll either send you the information or support you need right away by email, or invite you to book a video call with us

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FAQ Posts

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Launch a Support Query:

Fitting Support

Fault Support

Something Else

Please email our support team directly for questions about any other topics including:

  • Order changes
  • Address changes
  • Order tracking
  • Shipping queries

If you are an existing customer, please include your order number, kit type and delivery country in the email subject!

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